1. Information We Collect
We may collect basic information required to understand and process your support request.
- Full name
- Email address
- Phone number
- Company name
- Technical service requirement
- Support message or enquiry details
At Macro, we are committed to providing reliable software support, IT services, CRM assistance, customer support and business process solutions. This policy explains how our support process works and how we manage service-related information.
We may collect basic information required to understand and process your support request.
We use your information only for service communication and support-related purposes.
We take reasonable steps to protect business information, customer details, CRM records and support communication from unauthorized access, misuse or disclosure.
Available services depend on the selected service plan or business requirement. Our service scope may include:
Our support process may involve third-party tools, CRM platforms, communication systems or approved integrations. Available tools depend on your selected package, technical platform or business requirements.
Subscription-based services are managed according to the selected plan. Response time, support coverage and service availability may vary depending on the agreed support package.
Macro may update this policy from time to time to improve clarity, service quality or compliance with business requirements. Updated policies will apply once published on the website.